Welcome to HOPE Documentation

UNICEF Humanitarian cash Operations and Programme Ecosystem

HOPE ⧉ is UNICEF's humanitarian cash transfer corporate platform that is used since 2021 by UNICEF and its partners (Civil Society and Government organizations). HOPE provides a unified consolidated reporting for beneficiary data, increase accountability and traceability, grow cash programmes while ensuring due diligence, risk informed implementation and overall - simplifying a system of complex processes to pay cash transfer at scale in humanitarian contexts.

Summary: The HOPE system allows organization disbursing cash transfers to perform the following function with programme quality assurance, data protection standards and a risk informed cash transfer delivery for Humanitarian Cash Transfers as well as incentive payments for frontline workers. HOPE offers the following high level functionalities:

#	HOPE Functions	Added Value
1	Registration of payees data	Quality Assurance for data collection, verification of eligibility
2	Deduplication of personal records	Mitigate the risk of duplicate records
3	Target payments	Ensure inclusion of relevant payees in payment plan
4	Entitlment Calculations	Ensure cash benefit entitlement rules are uphold
5	Payment Management	Approval, Authorization and Financial Release tracking
6	Reconciliation of Individual payment	Support liquidation or advance or reimbursement to Financial Service Provider
7	Payment Verification	Mitigate the risk of inaccurate FSP reports and fraud
8	Grievances Redressals and Payees Communications	Ensure payment quality and direct communication with payees
9	Roles base access	Uphold segragation of duties and data protection principles
10	Reporting	Access process and output indicators

Note

The source code for HOPE is fully open-source and available for anyone to explore, contribute to, or customize. Our codebase is hosted on GitHub, making it easy to access, review, and collaborate on.