Welcome to HOPE Documentation
UNICEF Humanitarian cash Operations and Programme Ecosystem
HOPE is UNICEF's humanitarian cash transfer corporate platform that is used since 2021 in more than 20 countries by UNICEF and its partners (Civil Society and Government organizations). HOPE provides a unified consolidated reporting for beneficiary data, increase accountability and traceability, grow cash programmes while ensuring due diligence, risk informed implementation and overall - simplifying a system of complex processes to pay cash transfer at scale in humanitarian contexts.
Summary: The HOPE system allows organization disbursing cash transfers to perform the following function with programme quality assurance, data protection standards and a risk informed cash transfer delivery for Humanitarian Cash Transfers as well as incentive payments for frontline workers. HOPE offers the following high level functionalities:
| # | HOPE Functions | Added Value |
|---|---|---|
| 1 | Registration of payees data | Quality Assurance for data collection, verification of eligibility |
| 2 | Deduplication of personal records | Mitigate the risk of duplicate records |
| 3 | Target payments | Ensure inclusion of relevant payees in payment plan |
| 4 | Entitlment Calculations | Ensure cash benefit entitlement rules are uphold |
| 5 | Payment Management | Approval, Authorization and Financial Release tracking |
| 6 | Reconciliation of Individual payment | Support liquidation or advance or reimbursement to Financial Service Provider |
| 7 | Payment Verification | Mitigate the risk of inaccurate FSP reports and fraud |
| 8 | Grievances Redressals and Payees Communications | Ensure payment quality and direct communication with payees |
| 9 | Roles base access | Uphold segragation of duties and data protection principles |
| 10 | Reporting | Access process and output indicators |
Note
The source code for HOPE is fully open-source and available for anyone to explore, contribute to, or customize. Our codebase is hosted on GitHub, making it easy to access, review, and collaborate on.