Stakeholder Experiences

Most relevant for 💭 Visionaries and 🔥 Advisors

Research Report Cover Page

In recent years, the Digital Transformation of Civil Registration and Vital Statistics (CRVS) has emerged as a critical agenda item for UNICEF and its partners worldwide. Where manual systems can be inaccurate and difficult to access, digital systems present the opportunity to streamline the process and improve data integrity and security. With Digital Transformation as a priority, UNICEF has the opportunity to accelerate its mission to protect the wellbeing and rights of children worldwide.

“Around the world, over 1 billion people are invisible, living without a legal identity.”

In order to undergo Digital Transformation in any sector, partnerships with governments, civil society groups, academia, non-governmental organizations, private sector entities, and communities remain central to UNICEF’s approach. They create a network to address the complex challenges of Digital Transformation: both social and technical.

This network of stakeholders play a vital role in the success of Digital Transformation. This report looks through the lens of CRVS projects to reflect how the interactions between stakeholders affects success. It explores:

  • Who is involved
  • Experiences with government; and
  • Threats to success

Research Background

This study included five conversations with a variety of stakeholders who have been involved in engagements to implement digital systems or to advise on their expansion. It represents the perspectives of UNICEF staff in regional and country offices who are coordinating and advising governments on digital components of programs. It involved in-depth conversations with a tech solution coordinator who closely works on implementations of CRVS solutions with several governments both with and without UNICEF’s involvement. Last, but certainly not least, it brings a critical perspective on what it means to localize technology within a country or group of people; and specifically women.

The full report is available for download in PDF format. You can also view the Threats to Success executive summary presentation in the following section.